If you pre fer to book by regular mail our pre-registration
form is available below in PDF format for downloading
and printing:
Pre-registration
Form
(form will open in a new browser window)
Or to book online CLICK HERE
Our policies and procedures may also be reviewed below or downloaded
in PDF format.
Terry and Simon Shackleton
4806 168th Street
Surrey B.C.
Phone: 604-576-6547
email: camrosekennels@shaw.ca
An email and the completion of the pre-registration from
does not secure a reservation.
|
Camrose Kennels Policies and Procedures
Please read our Policies and Procedure carefully, it details our
commitment to the exceptional and thoughtful care of your
pet and your responsibility as an owner to ensure that your pet
may be checked-in to stay.
Downloadable PDF version of Policies and Procedures
Hours of Operation and Tour times
Camrose Kennels is open daily between 8 a.m.
and 11 a.m or 4 p.m.
and 6 p.m. for drop off, pick up or tours. For the safety
and comfort of our guests, there are no exceptions
to these hours. The kennel is closed to the
public daily from 11 a.m. to 4
p.m. We welcome you to come by for a tour of our facilities, no
appointment is required but come during our open hours. Effective
February 2006 we will be closed to the public on Wednesdays.
Check out time is 11 A.M. Like a hotel, this means
if you check out your pet prior to 11 A.M. you will not be charged
for that
day. You may pick your pet up between our afternoon hours of 4
P.M. and 6 P.M. but you will be charged for the day.
Our Commitment to you and your pet
Dog Care- At Camrose, each dog has his/her own individual room
with 20 sq ft heated inside and 100 sq ft outside covered
to protect them from the elements; a doggie door connects the two
and it is open except at night and in the morning while
we are cleaning. All dogs are taken out 5
times daily to our 8200
sq ft play area for supervised play. Two of the play times
are for a minimum of 30 minutes. Care is taken in introducing new
dogs to dogs who are already at the kennel; during your
dog’s first visit to the play yard he/she will be taken out
first then introduced to the other dogs one at a time.
Cat Care- Our Feline friends are kept in a separate
room away from the dogs. Each cat has a double room with 2 levels
to
separate food and bed from their litter box on with lots of extra
room to stretch out and relax. Once cats have settled in,
they get to spend a day or 2 in the large rec room overlooking
the garden and pony pasture.
General - We provide stainless steel bowls for
food and water, washed and disinfected daily. Filtered water is
topped
frequently throughout the day.
Your responsibility as an owner
Please ensure that your reservation has been
confirmed and that you have provided all necessary information
and supplies. Email requests are not bookings until they are confirmed
by telephone. If there is any change in your reservation
dates please inform us as soon as possible.
What to Bring
• Food - A rapid change in diet can be problematic
for your pet; therefore, we require owners to provide enough of
their
pet’s regular food for the duration (and a bit more in case
your return is delayed) of their pet’s stay. We can
accommodate dry, wet and frozen foods. Please bring information
on amounts given in imperial measures. Any special
homemade foods should be individually packaged and labeled.
• Medication - We are happy to administer your pet’s
medications or supplements. Please write on containers the correct
amounts given and times per day. If your pet requires more than
3 medications or supplements per day, please prepackage
for ease of dispensing.
• Dog Beds and Toys -Please bring one clean dry
bed or blanket for your dog. All bedding must be machine washable.
An old t-shirt a family member has worn can be put in your pet’s
bed to comfort them. If your dog is crate trained,
he/she may feel more comfortable during their stay with it in their
room (with the door removed). Please do not bring
wicker beds. You are encouraged to bring a maximum of 2 toys. All
dogs must wear a flat collar. No choke chains are
permitted.
• Vaccine Records - Vaccinations must administered
by a veterinarian prior to boarding. We must see proof of annual
vaccinations for your pet to be admitted. Pets will not be admitted
without required vaccinations. If we have seen your
certificate within the last 12 months we will have it on file.
o Annual Vaccines for cats must include FVRCP, Feline Leukemia,
and Rabies
o Annual Vaccines for dogs must include DHLP-PV,
bordetella & Rabies
Please Note: No pet with obvious signs of illness will be admitted
unless the condition is not infectious and the pet under the
care of a veterinarian.
A word about fleas - we reserve the right to refuse
to admit any pet with fleas.
Kennel Etiquette
Please leave all pets IN your vehicle until after
you have checked in. Dogs will be taken out to the play yard immediately
to
relieve themselves and get to know us before they go to their room.
Cats will be taken directly to the cat room.
Please observe the 5 KPh speed limit in the driveway.
Thank you for your cooperation.
Terry
and Simon Shackleton |
